1. Overview
At STELLARFLOW, we strive to ensure the satisfaction of our customers. This refund policy outlines the terms under which a refund may be processed.
2. Eligibility for Refunds
Refunds are applicable only under the following circumstances:
- The product or service was not delivered as described.
- Technical issues prevent usage of the purchased product.
- Duplicate payments were made due to an error.
3. Refund Process
To initiate a refund, please contact our support team at [email protected] within 14 days of the purchase. Provide your order details and a clear description of the issue.
4. Refund Timeline
Once a refund is approved, it will be processed back to the original payment method within 7-10 business days.
5. Contact Information
If you have any questions about our refund policy, please contact us at:
STELLARFLOW123 Galaxy Lane
Nairobi, Kenya
Phone: +254 700 123 456